1. Introduction

SecureWatch Group Ltd is committed to protecting and respecting your privacy. This Privacy
Policy explains how we collect, use, store and protect your personal information when you
visit our website, contact us, request a quotation or engage our professional security services.

SecureWatch Group Ltd acts as the Data Controller for personal information collected
through this website and in connection with our business operations.

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact Information: Your name, business or company name, email address,
  telephone number and site or property location details provided when making an enquiry or
  requesting a quotation.
• Service Requirements: Information regarding your security requirements,
  proposed start dates, site requirements and scope of services submitted through our contact
  or quotation forms.
• Communications: Records of correspondence when you contact us by telephone,
  email, website forms, WhatsApp or other communication channels.
• Technical & Usage Information: Information such as your IP address,
  browser type, device information and website usage data where collected through cookies
  or analytics technologies.

We only collect personal information that is reasonably necessary for our business activities
and the services we provide.

3. How We Use Your Information

We may use your personal information for the following purposes:

• Responding to enquiries and providing security quotations.
• Assessing your security requirements and recommending appropriate services.
• Delivering and managing our security services.
• Communicating with you regarding service delivery, contracts and operational requirements.
• Maintaining appropriate business and operational records.
• Meeting legal, regulatory, accounting and compliance obligations.
• Protecting the security and integrity of our website and systems.
• Improving our website, services and customer experience.
• Sending relevant marketing communications where permitted by law.

4. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

• Contract: Where processing is necessary to take steps at your request before
  entering into a contract or to perform a contract with you.
• Legitimate Interests: Where processing is necessary for our legitimate
  business interests, including responding to enquiries, managing client relationships,
  operating and improving our services and protecting our business, provided those interests
  are not overridden by your rights.
• Legal Obligation: Where processing is necessary to comply with applicable
  legal or regulatory requirements.
• Consent: Where you have specifically consented to particular processing.
  Where we rely on consent, you may withdraw it at any time.

5. Information Sharing and Disclosure

SecureWatch Group Ltd does not sell or rent your personal information.

Where reasonably necessary, we may share personal information with:

• Trusted service providers and professional advisers who support our business.
• IT, website hosting and communications providers.
• Security personnel, operational partners or subcontractors where required for the delivery
  of contracted security services.
• Government bodies, regulators, law-enforcement agencies or other authorities where
  disclosure is required or permitted by law.

Where third parties process personal information on our behalf, we take appropriate steps
to ensure that information is handled securely and in accordance with applicable data
protection requirements.

6. International Data Transfers

Some of the service providers we use may process or store personal information outside
the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure
that the transfer is made in accordance with applicable UK data protection law and that
appropriate safeguards are in place where required.

7. Data Security

We take appropriate technical and organisational measures to protect personal information
against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who reasonably require it for legitimate
business or operational purposes.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for
which it was collected, including meeting contractual, operational, legal, accounting and
regulatory requirements.

Retention periods may vary depending on the nature of the information and our legal or
business obligations.

When personal information is no longer required, it will be securely deleted or anonymised
where appropriate.

9. Your Data Protection Rights

Under applicable UK data protection laws, including the UK GDPR and Data Protection Act
2018, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of the processing of your personal information.
• Object to certain processing of your personal information.
• Request transfer of your personal information where applicable.
• Withdraw consent at any time where processing is based on consent.

These rights may be subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact us using the details below.

10. Cookies

Our website uses essential cookies necessary for the website to function correctly and may
also use analytics or other non-essential cookies to help us understand website usage and
improve our services.

Where consent is required, non-essential cookies will only be used after you have provided
your consent. You can manage your cookie preferences through the cookie controls available
on our website.

For further information about the cookies we use, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites or services. SecureWatch Group Ltd is
not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit before
providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business,
website, services or legal and regulatory requirements.

Any updated version will be published on this page with a revised effective date.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how
SecureWatch Group Ltd handles your personal information, please contact us:

14. Complaints

If you have concerns about how we handle your personal information, please contact us in the
first instance so that we have an opportunity to address them.

You also have the right to lodge a complaint with the Information Commissioner’s Office
(ICO), the UK’s independent data protection regulator.